SUPPORT

Keep the right
information close.

A model number, fault description and installation history help us understand your support request.

TECHNICAL

Share the model, fault message and what changed before the problem began.

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WARRANTY

Provide proof of purchase, serial number and installation details.

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SERVICE

Describe the equipment, symptoms and location.

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Common questions

What should I include in a support request?

Your contact details, equipment model and serial number, fault symptoms, location, and any available purchase or service reference.

Can I request a manual?

Yes. Send the full model number so we can identify the relevant documentation. Manuals may differ between models and versions.

Does a product enquiry confirm availability?

No. Current stock, lead time and price are confirmed in a quotation or direct conversation with Zenira.

How is warranty coverage confirmed?

Coverage depends on the manufacturer, supplied product and agreed terms. Provide the purchase details so the applicable conditions can be checked.

LET’S GET THE REQUIREMENTS RIGHT

Tell us what you need to run, where it needs to work, and what is getting in the way.